Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Dispatch items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order. The following items cannot be returned or exchanged.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
Returns and exchange details 
I hope you will be completely satisfied with your purchase and that it arrives as it left, but if for any reason you are not then I would very much appreciate you getting in contact with me first so that we can sort any issues out :)

I will replace damaged or missing goods and refund where necessary. Please take photographs of any damage within 4 days of receiving it (including the package) and send them via email heatherirvinefineart@hotmail.co.uk straight to me. This helps not only with making a claim, but helps me learn if my packaging needs in any way re-assessing! Message me as soon as possible if your item is late in arrival. Delivery dates are just estimates and vary greatly worldwide and at busy times during the year. Generally items do come through, so I ask that you wait Royal Mail's required 25 working days for overseas purchases until items are classed as lost, obviously you are entitled to a replacement or refund at your discretion after that period.

Returned damaged goods are at the buyers expense.
Please pay within 3 days of making your purchase. Discount codes can be added at checkout. Combined shipping should be automatically done at checkout, but if you have either and they are not please contact me and I will refund any over payments.
All prints (um mounted/un matted and mounted/matted) are sent via Royal Mail first Class signed for post UK and by tracked airmail for overseas. Any orders under £10 will come via first class UK, standard airmail for overseas.

Originals are sent via either recorded or special delivery for the UK and by tracked mail only for all overseas unless the item is oversized where it will be sent via Parcelforce or other suitable shipping companies. All originals are sent fully insured. I pack everything carefully as I would expect to receive them myself, with instructions where necessary. I do use recycled packaging wherever possible, I love this planet and want to do my bit!

Please note some countries may charge additional customs costs/tax for higher priced items on entry to their country, it is the buyers responsibility to cover this.

Arrival of your item under normal shipping will take 1- 3 working days UK, 10 - 15 working days for Europe, 15 - 25 working days for USA/Canada and 20 - 30 working days for Australia *at the moment due to the current Covid situation, please allow extra time for delivery* and time for this when ordering especially over the Christmas period. If you require a speedier service please just message me and I can get you a quote.
Additional policies and FAQs
Please just ask if you have any questions, I am here to help :)